How Leading Enterprises in the US & UK Reduced RPA Support Tickets by 50% Using Smart Remediation (Powered by Radium AI)

As automation scales across enterprises in the United States and United Kingdom, RPA is evolving from a cost-saver to a strategic enabler. But there’s a catch: as bots multiply, so do the support tickets.

IT teams and RPA Centers of Excellence (CoEs) across the US and UK report that up to 30–50% of their RPA investment is lost in managing bot failures, exception handling, and re-runs. This is where Smart Remediation, powered by Radium AI, is making a breakthrough—cutting RPA support tickets by half and freeing up IT bandwidth for higher-value work.

Let’s explore how.

🧨 The Hidden Cost of Automation: RPA Support Overload

Automation promises efficiency. But in practice, many US and UK enterprises experience:

• Bots failing due to system or data mismatches
• Frequent re-runs for known issues
• Business teams raising tickets for errors CoEs can’t reproduce
• Delays in ticket triaging across multiple platforms (UiPath, Blue Prism, Power Automate)

This results in:

• SLA violations and business downtime
• Frustrated stakeholders
• Delayed automation scaling
• Higher operational costs

Across the board, enterprises in the US and UK are struggling to scale RPA reliably without overwhelming their IT teams.

💡 Smart Remediation: A Proactive, Autonomous Fix

Smart Remediation, powered by Radium AI, is a lightweight, AI-driven layer that sits on top of your RPA stack. It automatically detects common failures and applies real-time fixes—without human intervention.

Key Capabilities:

• Auto-detection of repetitive exceptions
• Self-healing workflows based on known patterns
• AI-based root cause triaging
• Seamless integration with Blue Prism, UiPath, Automation Anywhere, and Power Automate
• Audit-ready logs for compliance teams

🧠 How Radium AI Powers Smart Remediation

Radium AI is the platform behind the Smart Remediation revolution. It’s built to help enterprise RPA teams detect, triage, and resolve automation issues at scale, with minimal manual effort.

How Radium AI supports enterprises:

• ✅ Autonomous Remediation Engine: Automatically resolves repetitive failures, restarts bots, or reroutes processes based on pre-configured logic.
• ✅ AI-Powered Root Cause Analysis: Understands the why behind failures and recommends proactive fixes within minutes.
• ✅ Cross-Platform Observability: Provides a unified view of bot health, exceptions, and incident trends across RPA tools.
• ✅ Built-In Governance & Compliance: Tracks all fixes and actions with full audit trails for regulators and internal IT governance.
• ✅ Zero Disruption to Bots: No need to modify or rebuild existing bots—Radium plugs in as a non-intrusive, smart recovery layer.

🔧 US & UK Enterprises See Real-World Impact

Here’s what early adopters in the banking, insurance, logistics, and telecom sectors are reporting:

Case Example – UK Insurance Provider

A leading insurer using Blue Prism bots across claims and finance reduced:

• 43% of bot-related incidents
• 70% of known issues handled autonomously
• 2 full-time employees redeployed from bot support to innovation roles

Case Example – US Logistics Company

A logistics firm in Atlanta using UiPath saw:

• Monthly support tickets cut from 800+ to under 400
• SLA breaches reduced by 50%
• 200+ IT hours saved every month

🚀 Why Smart Remediation with Radium AI Works So Well

What makes this model perfect for large-scale US and UK enterprise environments?

• ✅ Low-code, fast deployment
• ✅ Supports cloud, hybrid, and on-prem RPA ecosystems
• ✅ Continuously improves using exception data
• ✅ No bot redesign required
• ✅ Ensures regulatory readiness (SOX, FCA, HIPAA, GDPR, etc.)

🎯 Strategic Impact for RPA Teams

With 50% of low-value tickets resolved automatically, RPA CoEs are able to:

• Focus on bot optimization instead of firefighting
• Expand automation into new lines of business
• Deliver faster ROI and measurable uptime gains
• Operate more like product teams—data-driven and proactive

Radium AI turns RPA operations into a self-healing, insight-driven system.

🏁 Final Takeaway

If you’re running RPA at scale in the US or UK and drowning in support tickets—Radium AI is your missing piece.

It empowers Smart Remediation across your automation estate, turning reactive support into intelligent prevention, and helping you scale automation with confidence.

Cut tickets in half. Boost uptime. Unlock enterprise-wide automation efficiency—with Radium AI.

👉 Ready to reduce RPA support overhead by half?
Book a personalized Smart Remediation session with Radium AI and see results in under 90 days.